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Location:Prince George
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Competition #:05481699
Bargaining Unit:NON-CONTRACT

Position Summary

The Program/Service Specialist is responsible for researching, developing, implementing and continually improving clinical practices, processes, documentation, reporting and clinical data/information to enable effective and efficient care in Northern Health (NH) departments. The Program/Service Specialist provides oversight and facilitates quality improvement changes in collaboration with clinical leaders, Information and Technology Services (ITS), clinical managers and directors, physicians and staff.

The Program/Service Specialist serves as the liaison and change agent for clinical care areas, departments and units. They continuously identify opportunities for improvement, and accurately and promptly analyze, prioritize, and translate user needs into more standardized clinical practice, processes and use of electronic medical records (EMR) and other clinical IT tools. They develop options with stakeholders, and then lead consultations with decision makers to implement solutions. The work includes regular engagement with clinical educators and end-users, and travel to NH facilities.

As a Data Steward, "sees the big picture" and the impact of processes to data value in delivering care and supporting decision making and outcomes therefore working across the organization when making decisions about data and helping to establish enterprise-wide standards for data quality and usage.

In collaboration with site/departmental leadership, the Program/Service Specialist is responsible to lead the coordination, implementation, and completion of Services projects or initiatives. Projects may involve process improvement and work redesign, productivity reviews, and the provision of strategic information to support those processes. Working with stakeholders at all levels, the incumbent inspires others to achieve goals and deliverables through facilitation, effective communication of corporate vision, and ensuring the culture is one in which individual competencies can thrive.

- Bachelor’s degree in a health care discipline;
- Relevant professional development process improvement, change management, information technology/information management, project management, group facilitation, coaching;
- Five (5) to seven (7) years in front-line clinical care and related experience working in clinical operations EMR use;
- Or an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:
- Ability to guide, coach, teach, and promote a learning environment and continuous quality improvement.
- Ability to take a “can-do” approach to resolving issues and working with multiple stakeholders
- Ability to apply change management and transformation techniques and practices.
- Strong documentation skills and demonstrated ability to develop detailed clinical or technical documentation, training aides and how-to documents, and track work activities or issues documentation.
- Intermediate computer skills and ability to work comfortably with spreadsheets, presentations, diagramming and word processing software (e.g. Microsoft Excel, PowerPoint, Visio and Word).
- Ability to foster innovation throughout complex evolutionary change.
- Ability to see connections between issues, events and data points and to think clearly around complex systems, bridging community issues and regional and provincial activities.
- Demonstrated strategic thinking and analytical skills.
- Proven ability to manage diverse groups and individuals, working in stressful clinical situations, through change initiatives and resolve issues arising throughout the process.
- Superior small and large group facilitation skills and individual coaching skills.
- Excellent interpersonal and communication skills; ability to foster collaborative partnerships using a team approach.
- High level of motivation with a positive attitude and high degree of flexibility in a rapidly changing environment.
- Strong organizational skills and experience in project management; ability to organize and prioritize work and balance multiple activities concurrently.
- Ability to work independently and as part of a team.
- Ability and willingness to travel.
- Physical ability to perform the duties of the position.

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