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COACH, SPECIALIST SERVICES COMMITTEE QUALITY IMPROVEMENT (PERMANENT FULL TIME) (WORKSITE LOCATION IS FLEXIBLE)
Location:Flexible
Facility:Flexible
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Competition #:05354219
Employee Type:PERMANENT FULL TIME
Bargaining Unit:NON-CONTRACT
Facility:Flexible
Reports To:EXECUTIVE LEAD, PHYSICIAN QUALITY IMPROVEMENT
Close Date:FEBRUARY 15, 2018*
Comments:This position has a flexible location within the North East Heath Service Delivery Area.

Position Summary

The Specialist Services Committee Quality Improvement Coach (SSC QI Coach) is responsible for providing foundational support to achieve Coordinated and Accessible Services and the Institute for Healthcare Improvement Triple Aim (improve the health of the population, enhance patient and provider experience, reduce/maintain costs) by supporting physicians in quality improvement activities. The SSC QI Coach will provide ‘at the elbow’ support and training for hospital-based quality improvement, coordinate regular time/space to review data with physicians, and support physicians and teams to trial improvements in their hospital setting.
 
Qualifications

- Bachelor’s degree in Health or Public Administration, Commerce, or Business Administration, or a health related discipline;
- Five (5) to seven (7) years’ experience in health services research and/or quality improvement methods;
- Or an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:
- Excellent interpersonal skills.
- Demonstrated effectiveness in building a diverse range of relationships and partnerships with health professionals, physicians and community groups/programs/services.
- Ability to motivate and inspire concepts of learning within an organization.
- Demonstrated knowledge of quality improvement methodologies and an understanding of the health care system.
- Ability to access, analyze, interpret and present data, measurement and evaluation.
- Ability to understand unique professional differences and how to encourage professions to work together towards a common goal.
- Demonstrated ability to effectively navigate and negotiate complex social relationships and environments.
- Demonstrated ability to communicate effectively both verbally and in writing, including computer literacy, development of proposals/business cases and the ability to adapt/share evidence in a relevant manner.
- Ability to maintain professional competency with a customer-service lens.
- Ability to exercise diplomacy and tact in difficult situations and function under tight timelines.
- Ability to problem-solve and troubleshoot.
- Ability and willingness to travel, if required.

* All postings with a closing date specified close at 11:59 pm PT